For domestic orders, we produce our phone cases in the US and have production partners in Europe and Australia. We are strategically spread worldwide to help you get your order faster!
Average shipping time by region:
USA: 3-5 business days.
Europe: 2-5 business days.
Australia: 3-6 business days.
Rest of the world: 5-18 business days.
We produce these items in the US.
Average shipping time by region:
USA: 3-5 business days.
Rest of the world: 7-18 business days.
Due to the nature of our products which we customize to your preferences, all orders are made to order especially for you!
We are extremely fast in processing custom-made orders. Here’s an estimate of our processing times breakdown by product category:
Phone Cases: 1-3 business days.
AirPods Cases: 1-3 business days.
Laptop Sleeves: 2-4 business days.
Wireless Chargers: 2-4 business days.
Basically, 85% of the orders are processed in less than 2 business days..
We charge a $5 flat rate for domestic (USA orders) and a $7 for international orders.
We pride ourselves on giving excellent customer service!
Therefore, we will be responsible and accept your return and refund your payment, or we will send you a free replacement, 30 days from the delivery date in the following scenarios:
- You have received a damaged product, whether it was damaged during transportation or left our facility damaged. We are responsible for the goods until they get delivered!
- You have received a different item than you ordered, including a mistake in the design/color, customization, phone model, or anything different from what you ordered.
As our products are personalized to your preference, we cannot accept returns of items where the customer made a mistake, including a phone model, misspelling, color/design, or anything different from the order recorded in our system.
There is an issue with the received order; what should I do?
If there is an issue with the order received, don't hesitate to contact us via our contact form.
Please write us a short message explaining the issue; we will get back to you asap and may request you to share some images showing the problem.
When we have all the info, we’ll process your return or exchange within a few hours!
We’re happy to answer any questions you have. Please fill out the form below, and we will get back to you shortly.
