FAQ’s
WHEN I TYPE IN MY NAME, IT DOESN'T HAVE THE NICE SWASHES I SEE ON THE PRODUCT IMAGES; WILL YOU ADD THEM WHEN PRODUCING MY ORDER?
Yes! We manually add them to your name and make it look gorgeous, just like the product images!
WHY CAN'T I CAPITALIZE MY NAME IN SOME OF THE DESIGNS?
Some designs need us to customize the font swashes and do not support capital letters. If you still want your name capitalized, please mention it with your order, and we’ll redesign it for you free of charge!
WHY DOES MY NAME APPEAR IN CAPITAL LETTERS ONLY IN SOME OF THE DESIGNS?
In some designs, we restrict the letters to capitals only—this is purely our aesthetic preference. If you don't want your name in all capital letters, please leave a note when ordering, and we’ll uncapitalize it free of charge!
IS IT POSSIBLE TO USE A DIFFERENT FONT FOR MY NAME?
Of course! Please get in touch with us and let us know which font you’d like to use. We’ll also send you a mockup for approval before ordering!
DO YOU ACCEPT SPECIAL CUSTOMIZATION REQUESTS?
Yes, we do! Just contact us via our Special Requests form, and we’ll get right on it.
IS MY PAYMENT SECURE?
Yes, it is! We use 256-bit SSL encryption, a method to encrypt and decrypt data transferred between the user's browser and the website server with a 256-bit long encryption key, and it’s considered the most secure technique to date.
WHAT PAYMENT METHODS CAN I USE?
We accept all major credit cards, Googe Pay, Apple Pay, and PayPal payments, all with secure 256-bit SSL encryption!
HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?
All orders are made-to-order. On average, we process and ship 85% of the orders in less than 2 business days. For more info, please refer to our Shipping & Returns page.
HOW LONG DOES SHIPPING TAKE?
Domestic U.S. orders take 3-5 business days to get delivered, and international orders can take anywhere from 3 business days to 3 weeks. For more detailed shipping times, please refer to our Shipping & Returns page.
WHERE DO YOU SHIP FROM?
We ship most orders from New York, but for international orders our phone cases can get sent from Europe or Australia.
DO YOU ACCEPT RETURNS?
Yes, we do! Please refer to our Shipping & Returns page for more detailed info.
More questions?
Please fill out the form below, and we will get back to you shortly.
Free Shipping.
We offer free domestic and International shipping on all orders over $50!
Payment Methods.
We accept all major credit cards, Apple Pay, Google Pay, and PayPal Payments.
Returns & Refunds.
We accept returns within 30 days of delivery; please refer to our Shipping & Returns page for detailed info.