Helpful answers
A Few Helpful Answers.
From personal touches to delivery details, find what you need below.
Personalization
Will my name include the decorative lettering shown?
Yes. For designs with decorative lettering, we add those details when preparing your artwork, even if they don’t appear in the online preview.
Why does my name appear in uppercase or lowercase?
Each design uses a lettering style chosen to suit its artwork. If you prefer different capitalization, send us a special request before ordering so we can confirm what’s possible.
Can I request a different font, placement, or small design change?
Yes. Tell us what you’d like through our Special Requests page. We’ll review your idea and confirm what’s possible, any extra cost, and how to proceed before you order.
Orders & Delivery
When will my order be made and shipped?
Every item is made to order. Production and delivery times vary by product and destination. Visit Shipping & Returns for the estimated timelines.
Where is my order made?
We work with production partners in the US, Europe, and Australia. Where your order is made depends on the product and delivery destination.
Is Artisticases sustainable?
Every item is made to order: we print it only after you buy it, so there's no overproduction and no unsold stock to throw away. Phone cases are made in the US, Europe or Australia, whichever is closest to you, so they travel a shorter distance. Our production partners work under the labor laws of the US, Europe and Australia.
Which payment methods can I use?
We accept major credit cards, Apple Pay, Google Pay, and PayPal. Available payment options are shown at checkout.
Returns & Help
Can I return a personalized item?
Because your item is made especially for you, we can’t accept returns for an incorrectly selected model, spelling, or design. If we made a mistake or your item arrives damaged, we’ll help put it right. See Shipping & Returns for full details.
What should I do if my item arrives damaged or incorrect?
Please contact us with your order number and a short description of the issue. We may ask for photos after replying so we can review the problem and arrange the appropriate replacement or refund.
Can I change my details after ordering?
Yes, if production hasn’t started. Please contact us as soon as possible with your order number and the changes you need. Production usually starts within 12–24 hours of ordering, so changes aren’t guaranteed. Once production begins, we can no longer make changes.
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