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Artisticases LLC.
2093 Philadelphia Pike, #4275
Claymont, DE, 19703,
United States

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We’re happy to answer any questions you have. Please fill out the form below, and we will get back to ‎you shortly.

Free Shipping.

We offer free domestic and International shipping on all orders over $50!

Payment Methods.

We accept all major credit cards, Apple Pay, Google Pay, and PayPal Payments.

Returns & Refunds.

We accept returns within 30 days of delivery; please refer to our Shipping & Returns page for detailed info.

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Shipping -

Phone Cases -

For domestic orders, we produce our phone cases in the US and have production partners in Europe ‎and Australia. We are strategically spread worldwide to help you get your order faster!‎

Average shipping time by region:‎
USA: 3-5 business days.
Europe: 2-5 business days.
Australia: 3-6 business days‎.
Rest of the world: 5-18 business days‎.

 

AirPods Cases, Laptop Sleeves, and Wireless Chargers -

We produce these items in the US.
Average shipping time by region:‎
USA: 3-5 business days‎.
Rest of the world: 7-18 business days.

Processing Times -

Due to the nature of our products which we customize to your preferences, all orders are made to ‎order especially for you!‎
We are extremely fast in processing custom-made orders. Here’s an estimate of our processing times ‎breakdown by product category:‎

Phone Cases: 1-3 business days‎.
AirPods Cases: 1-3 business days‎.
Laptop Sleeves: 2-4 business days‎.
Wireless Chargers: 2-4 business days‎.

Basically, 85% of the orders are processed in less than 2 business days.‎.

 

Shipping Costs -

We charge a $5 flat rate for domestic (USA orders) and a $7 for international orders.

We also offer free worldwide shipping for orders over $50!

 

Returns & Exchanges -

We pride ourselves on giving excellent customer service!
Therefore, we will be responsible and accept your return and refund your payment, or we will send ‎you a free replacement, 30 days from the delivery date in the following scenarios:
‎- You have received a damaged product, whether it was damaged during transportation or left our ‎facility damaged. We are responsible for the goods until they get delivered!‎
‎- You have received a different item than you ordered, including a mistake in the design/color, ‎customization, phone model, or anything different from what you ordered.‎

As our products are personalized to your preference, we cannot accept returns of items where the ‎customer made a mistake, including a phone model, misspelling, color/design, or anything different ‎from the order recorded in our system.‎

There is an issue with the received order; what should I do?

If there is an issue with the order received, don't hesitate to contact us via our contact form.
Please write us a short message explaining the issue; we will get back to you asap and may request you to share some images showing the problem.
When we have all the info, we’ll process your return or exchange within a few hours!‎

Drop Us A Line

We’re happy to answer any questions you have. Please fill out the form below, and we will get back to ‎you shortly.

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