Shipping & returns
Made for You. Sent with Care.
Every item is made to order. Allow time for preparation, then delivery.
Preparation Time
| Product | Preparation |
|---|---|
| Phone cases | 1–3 business days |
| Laptop sleeves | 2–4 business days |
| Desk Mats | 2–4 business days |
Estimated Delivery
| Destination | Delivery |
|---|---|
| USA | 3–5 business days |
| Europe | 2–5 business days |
| Australia | 3–6 business days |
| Rest of world | 5–18 business days |
| Destination | Delivery |
|---|---|
| USA | 3–5 business days |
| Rest of world | 7–18 business days |
Delivery estimates begin after preparation. Business days exclude weekends and holidays; carrier and customs delays may affect timing.
Final shipping costs and available services are confirmed at checkout.
International customers may be responsible for local duties or taxes where applicable.
Returns & Warranty
Something arrived damaged or different from your order? Contact us within 30 days of delivery so we can review it and help put it right.
We can help with
Damaged or defective items, or a product that differs from your confirmed order.
Personalized-order exclusions
We can’t accept returns for an incorrectly selected model, spelling, or design, or a change of mind.
Returns & claim details
If your item arrives damaged, defective, or different from your confirmed order, please contact us within 30 days of delivery. This includes an incorrect design, color, model, or personalization produced by us. Eligible claims receive a replacement or refund after review.
Because personalized items are made to your selections, we can’t accept returns for a model selected incorrectly, spelling or personalization submitted incorrectly, a change of mind, or a different design or color preference. Damage caused by accidents, misuse, or normal wear is not an eligible arrival-issue claim.
Contact us with your order number and a short description of the issue. We may ask for clear photos of the product and packaging after replying. Keep the item and packaging until our team has reviewed your claim.
For manufacturing, material, or print defects that appear later, see the one-year warranty below.
1-Year Warranty: coverage & exclusions
Every purchase includes a one-year warranty covering verified manufacturing defects, material faults, or print defects under normal use.
The warranty does not cover accidental damage, misuse, heavy abrasion, normal wear, or an incorrectly selected model or personalization.
To request a warranty review, contact us with your order number and a description of the problem. We may ask for photos to assess the issue and confirm the next step.
Help with Your Delivery
Where can I find my tracking updates?
Look for your shipping confirmation email and follow its tracking link for delivery updates. A tracking number may appear before the carrier records its first scan, so updates may not show immediately. If you can’t find your tracking details, contact us with your order number.
What should I do if my parcel is delayed or lost?
Check your tracking link for the latest update. If the delivery estimate has passed or you’re concerned that your parcel may be lost, contact us with your order number. We’ll review the shipment and guide you through the next steps.
Can my order arrive in more than one parcel?
Yes. Items may be prepared or shipped separately, so parts of your order can arrive at different times. Check your shipping updates for each parcel. If you’re unsure whether an item is still on its way, contact us with your order number.
Need help with an order?
Have your order number ready. We’ll guide you from there.
