FAQ's

WHEN I TYPE IN MY NAME, IT DOESN'T HAVE THE NICE SWASHES I SEE ON THE PRODUCT IMAGES; WILL YOU ADD ‎THEM WHEN PRODUCING MY ORDER?‎

Yes! We manually add them to your name and make it look gorgeous, just like the product images!‎

WHY CAN'T I CAPITALIZE MY NAME IN SOME OF THE DESIGNS?‎

 Some designs need us to customize the font swashes and do not support capital letters. If you still ‎‎want your name capitalized, please mention it with your order, and we’ll redesign it for you free of ‎‎charge!‎

WHY DOES MY NAME APPEAR IN CAPITAL LETTERS ONLY IN SOME OF THE DESIGNS?‎

In some designs, we restrict the letters to capitals only—this is purely our aesthetic preference. If you ‎don't want your name in all capital letters, please leave a note when ordering, and we’ll ‎uncapitalize it ‎free of charge!‎

IS IT POSSIBLE TO USE A DIFFERENT FONT FOR MY NAME?‎

Of course! Please get in touch with us and let us know which font you’d like to use. We’ll also send you ‎‎a mockup for approval before ordering!‎

DO YOU ACCEPT SPECIAL CUSTOMIZATION REQUESTS?‎

Yes, we do! Just contact us via our Special Requests form, and we’ll get right on it.‎

IS MY PAYMENT SECURE?‎

Yes, it is! We use 256-bit SSL encryption, a method to encrypt and decrypt data transferred between ‎‎the user's browser and the website server with a 256-bit long encryption key, and it’s considered the ‎most ‎secure technique to date.‎

WHAT PAYMENT METHODS CAN I USE?

We accept all major credit cards, Googe Pay, Apple Pay, and PayPal payments, all with secure 256-bit SSL encryption!‎

HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?‎

All orders are made-to-order. On average, we process and ship 85% of the orders ‎in less than 2 ‎business days. For more info, please refer to our Shipping & Returns page.‎ ‎

HOW LONG DOES SHIPPING TAKE?‎

Domestic U.S. orders take 3-5 business days to get delivered, and international orders can take ‎‎anywhere from 3 business days to 3 weeks. For more detailed shipping times, please refer to our ‎‎Shipping & Returns page.‎

WHERE DO YOU SHIP FROM?‎

We ship most orders from New York, but for international orders our phone cases can get sent from ‎Europe or Australia.‎

DO YOU ACCEPT RETURNS?‎

Yes, we do! Please refer to our Shipping & Returns page for more detailed info.‎

Did not find the answer you were looking for? Please use our contact form.

Looking for a special customization? Please use our special request form.