FAQ's

WHEN I TYPE IN MY NAME, IT DOESN'T HAVE THE NICE SWASHES I SEE ON THE PRODUCT IMAGES; WILL YOU ADD β€ŽTHEM WHEN PRODUCING MY ORDER?β€Ž

Yes! We manually add them to your name and make it look gorgeous, just like the product images!β€Ž

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WHY CAN'T I CAPITALIZE MY NAME IN SOME OF THE DESIGNS?β€Ž

Β Some designs need us to customize the font swashes and do not support capital letters. If you still β€Žβ€Žwant your name capitalized, please mention it with your order, and we’ll redesign it for you free of β€Žβ€Žcharge!β€Ž

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WHY DOES MY NAME APPEAR IN CAPITAL LETTERS ONLY IN SOME OF THE DESIGNS?β€Ž

In some designs, we restrict the letters to capitals onlyβ€”this is purely our aesthetic preference. If you β€Ždon't want your name in all capital letters, please leave a note when ordering, and we’ll β€Žuncapitalize it β€Žfree of charge!β€Ž

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IS IT POSSIBLE TO USE A DIFFERENT FONT FOR MY NAME?β€Ž

Of course! Please get in touch with us and let us know which font you’d like to use. We’ll also send you β€Žβ€Ža mockup for approval before ordering!β€Ž

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DO YOU ACCEPT SPECIAL CUSTOMIZATION REQUESTS?β€Ž

Yes, we do! Just contact us via our Special Requests form, and we’ll get right on it.β€Ž

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IS MY PAYMENT SECURE?β€Ž

Yes, it is! We use 256-bit SSL encryption, a method to encrypt and decrypt data transferred between β€Žβ€Žthe user's browser and the website server with a 256-bit long encryption key, and it’s considered the β€Žmost β€Žsecure technique to date.β€Ž

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WHAT PAYMENT METHODS CAN I USE?

We accept all major credit cards, Googe Pay, Apple Pay, and PayPal payments, all with secure 256-bit SSL encryption!β€Ž

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HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?β€Ž

All orders are made-to-order. On average, we process and ship 85% of the orders β€Žin less than 2 β€Žbusiness days. For more info, please refer to our Shipping & Returns page.β€Ž β€Ž

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HOW LONG DOES SHIPPING TAKE?β€Ž

Domestic U.S. orders take 3-5 business days to get delivered, and international orders can take β€Žβ€Žanywhere from 3 business days to 3 weeks. For more detailed shipping times, please refer to our β€Žβ€ŽShipping & Returns page.β€Ž

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WHERE DO YOU SHIP FROM?β€Ž

We ship most orders from New York, but for international orders our phone cases can get sent from β€ŽEurope or Australia.β€Ž

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DO YOU ACCEPT RETURNS?β€Ž

Yes, we do! Please refer to our Shipping & Returns page for more detailed info.β€Ž

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Did not find the answer you were looking for? Please use ourΒ contactΒ form.

Looking for a special customization? Please use ourΒ special requestΒ form.

Free Shipping.

We offer free domestic and International shipping on all orders over $50!

Payment Methods.

We accept all major credit cards, Apple Pay, Google Pay, and PayPal Payments.

Returns & Refunds.

We accept returns within 30 days of delivery; please refer to our Shipping & Returns page for detailed info.